Voice Operation Engineer-Gurgaon

5 - 7 Years
Delhi NCR

Job Description

We need a talented and driven team player to join our Voice networks services team as Operations Engineer. The scope of technical functions that are covered by this team include Cisco Call Manager, Dealer Voice (IPC and/or BT), Voice Recording (Verint), Cisco WebEx, Cisco Video End Points, Jabber, Gateways and SME clusters, amongst other technologies.
You will work in a multi-talented and diverse team across geographical locations, which creates a fast-paced and challenging environment
As a well-rounded Voice Operations Engineer, you will aid the team with your experience dealing with the day to day operations of the service which includes incidents, requests and level 1 & 2 troubleshooting of telephony related issues. You will work closely with engineering team members around the globe.
This key role demands a highly motivated individual with a solid Voice & Video operations background. You are self-starter with a cando attitude on top of being meticulous and thorough as well as possessing excellent communication skills. We are seeking a dedicated and focused support engineer who is willing to work in a shift based operations role to provide support to global teams 24*7
Key skills and responsibilities will be to:
perform proactive platform systems management
resolve operational issues
work on MACD requests
analyse logs and alerting systems
provide first-class system support from initial contact to closure
execute maintenance and disaster recovery tests on a scheduled basis or as required
identify, report and resolve poorly performing system issues using agreed troubleshooting tools and processes.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:System Analyst


Desired Candidate Profile

Please refer to the Job description above

Company Profile

FCS Software Solutions Limited

FCS is a leading provider of IT services. In the past one decade of its existence, FCS has carved out a niche for itself in core IT areas like E-learning, Digital content services, Resource staffing, BPO and Product engineering services. As a business innovator, FCS helps clients achieve extraordinary results from their customer relationships, business operations, and technology. Clients choose FCS for the impact we achieve, our commitment to their success, and the straightforward and collaborative way we work with them. Our customers list include Medidata, Canon, Merck, Samsung, TCS, Axalta Coating Systems and many more Fortune 500 companies. In annual (2011) RD Scorecard of the companies from across the world, the European Unions executive body European Commission (EC) has ranked FCS Software Solutions 18th among Indian firms. We have state-of-the art facilities based at Noida and Chandigarh running 24x7. Our continuous growth has been made possible by the result of livewire, energetic and focused IT workforce of more than 900 highly competent professionals who have worked extensively in the areas of application development and support, e-learning solutions, Business, Infrastructure Management, and BPO. For more details, click on www.fcsltd.com.
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Contact Company:FCS Software Solutions Limited